Dana M. Miller - RN, CCM, CBIS

Senior Nurse Case Manager

Email: Dana_Shellhammer@ReviewWorks.com

"When the customer comes first, the customer will last."

Dana is a Certified Case Manager and Certified Brain Injury Specialist. Her previous nursing experience focused on assessing functional status in the home setting and developing a plan of care to assist the client to return to the previous level of functioning following an acute illness or injury. Her background is primarily in caring for clients with Orthopedic and Cardiac needs. She also has experience in Pediatric care. Dana currently coordinates rehabilitation services for Workers' Compensation and Auto No-Fault clients including Catastrophic TBI, SCI, Burns, RSD and Multiple Trauma. Dana has experience in developing Medical Cost Projections to assist with setting file reserves. She is particularly skilled in locating and utilizing resources for clients in sparsely populated areas.

Northern MI/Traverse City/Alpena/Midland

Carolyn LaHousse - President, CEO

"Our passion for excellence sets us apart, propels us forward and is the cement in all our business relationships."

Robert Bartlett - Vice President

"Exceeding customer expectations is more than a process. It's a culture where employees have the knowledge & skills to do what's right."

Kas Buitkus - MD, CHCQM, FABQAURP

"We must keep our focus on the entire medical cost containment process including prevention, recovery and relapse."

Pier Marchese - Director, Corporate Business Operations

“None of us is as smart as all of us.”

Dianne Mateja, RN, BS - Executive Director

"There is always a choice about the way you do your work. Choosing to do your best is the most rewarding."

Diane M. Maruszewski - Director, Rehabilitation Services, MA, CRC, LPC, CCM, CBIS

"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work."

Robin Elliott

''There is no I in team.''

Stacey Stephens

"Listening, knowledge, and creativity cultivate rewarding outcomes in all partnerships."

Emily Minard - RN, BSN, CCM

"Coming together is a beginning. Keeping together is progress. Working together is success."

Amy Kownacki - RN, BSN, BS

"Alone we can do so little, together we can do so much."

Becky Quigley - RN, BSN

“There is no greater joy, no greater reward than to make a difference in the lives of others”

Brenda Bartula - RN, BSN

"Revolve your world around the customer and more customers will revolve around you."

Brianna Egbert - RN, BSN, CCM

"Creativity, diversity, and passion drive innovation and excellence in care."

Donna Tactac - RN, BSN, BSBA

“Here is a powerful yet simple rule. Always give people more than they expect to get.”

Erika Forsyth, RN, BSN

"There are no traffic jams along the extra mile."

Erika Thompson - RN, BSN, CCM

“Leave people better than you find them.”

Greg Werth - RN, CCM

"Always strive to do more than is required of you."

Jack Shellhammer - RN, CCM, BA

"Exemplary service delivers measurable results."

Janice Messina - RN, CRRN, CCM

“Customer service represents the heart of a brand in the hearts of its customers.”

Janine Davis- RN, CCM

"Truth builds trust."

Julie Hawkins - RN, BSN, CCM

"Treating each individual with a holistic approach to care is essential for successful recovery."

Lisa Broderick - RN, BSN, CCM

"Customer service is not a department, it’s everyone’s job."

Olivia Susalla, RN, BSN

"Coming together is a beginning. Keeping together is progress. Working together is a success."

Patsy S. Borchak - RN, BSN, BS

"Know what your customers want most and what your company does best. Focus on where those two meet."

Rachel Francis, RN, BSN

"Treating each individual with a holistic approach to care is essential for successful recovery.

Stacey MacDonell, RN, BSN

''You must strive to surpass customer expectations through a passionate commitment to excellence and the highest of ethical and professional standards.''

Theresa Pulford, RN, BSN, HN-BC

"The best way to find yourself is to lose yourself in the service of others."

Carol Marks - MA, LPC, CRC

"Only a life lived in the service to others is worth living."

Kimberley L. Thompson - MS, LPC, CRC

“Nothing is so contagious as enthusiasm.”

Cathy Niland, RN

"There are no traffic jams along the extra mile."

Marcia L. Davis, RN

“Success is not final; failure is not fatal: it is the courage to continue that counts

Trisha Nesbitt, MSN, RN

"Treating each individual with a holistic approach to care is essential for successful recovery."

Tom Bozek - Information Services Manager

"The person who seeks conventional wisdom gets left behind."