Olivia Susalla, RN, BSN

Nurse Case Manager

"Coming together is a beginning. Keeping together is progress. Working together is a success."'

Olivia is a Registered Nurse with several years of experience in Med-Surg nursing, specializing in geriatrics and neurology. Olivia has a Bachelor of Science in Nursing. Her experience in healthcare has given Olivia expertise in flexibility, advocacy, and teamwork. Her duties as a Case Manager include providing rehabilitation consulting for workers’ compensation and Auto No-Fault clients with various degrees of disability.

Macomb/Oakland/Wayne County/Mid-Michigan

Carolyn LaHousse - President, CEO

"Our passion for excellence sets us apart, propels us forward and is the cement in all our business relationships."

Robert Bartlett - Vice President

"Exceeding customer expectations is more than a process. It's a culture where employees have the knowledge & skills to do what's right."

Kas Buitkus - MD, CHCQM, FABQAURP

"We must keep our focus on the entire medical cost containment process including prevention, recovery and relapse."

Pier Marchese - Director, Corporate Business Operations

“None of us is as smart as all of us.”

Dianne Mateja, RN, BS - Executive Director

"There is always a choice about the way you do your work. Choosing to do your best is the most rewarding."

Diane M. Maruszewski - Director, Rehabilitation Services, MA, CRC, LPC, CCM, CBIS

"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work."

Robin Elliott

''There is no I in team.''

Stacey Stephens

"Listening, knowledge, and creativity cultivate rewarding outcomes in all partnerships."

Emily Minard - RN, BSN, CCM

"Coming together is a beginning. Keeping together is progress. Working together is success."

Amy Kownacki - RN, BSN, BS

"Alone we can do so little, together we can do so much."

Becky Quigley - RN, BSN

“There is no greater joy, no greater reward than to make a difference in the lives of others”

Brenda Bartula - RN, BSN

"Revolve your world around the customer and more customers will revolve around you."

Brianna Egbert - RN, BSN, CCM

"Creativity, diversity, and passion drive innovation and excellence in care."

Dana M. Miller - RN, CCM, CBIS

"When the customer comes first, the customer will last."

Donna Tactac - RN, BSN, BSBA

“Here is a powerful yet simple rule. Always give people more than they expect to get.”

Erika Forsyth, RN, BSN

"There are no traffic jams along the extra mile."

Erika Thompson - RN, BSN, CCM

“Leave people better than you find them.”

Greg Werth - RN, CCM

"Always strive to do more than is required of you."

Jack Shellhammer - RN, CCM, BA

"Exemplary service delivers measurable results."

Janice Messina - RN, CRRN, CCM

“Customer service represents the heart of a brand in the hearts of its customers.”

Janine Davis- RN, CCM

"Truth builds trust."

Julie Hawkins - RN, BSN, CCM

"Treating each individual with a holistic approach to care is essential for successful recovery."

Lisa Broderick - RN, BSN, CCM

"Customer service is not a department, it’s everyone’s job."

Patsy S. Borchak - RN, BSN, BS

"Know what your customers want most and what your company does best. Focus on where those two meet."

Rachel Francis, RN, BSN

"Treating each individual with a holistic approach to care is essential for successful recovery.

Stacey MacDonell, RN, BSN

''You must strive to surpass customer expectations through a passionate commitment to excellence and the highest of ethical and professional standards.''